Product Expert
| Company | Klaviyo |
|---|---|
| Location | Boston, MA, USA |
| Salary | $26.15 – $39.23 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Excellent communication skills through various channels (written and verbal)
- Passionate about creative problem solving for customers and end users
- Self-motivated and eager to learn
- Thrive in a collaborative environment
- Capable of adapting quickly to changing priorities
- Experience with or able to quickly pick-up Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint, Zendesk, and Salesforce
- Experience with web works, networking, and software products
- Knowledge of DNS, IPs and other networking concepts
- Familiarity with APIs
- Experience with email marketing platforms and e-commerce platforms
Responsibilities
- Develop an in-depth knowledge of the Klaviyo platform
- Provide high-quality product support for Klaviyo customers through email, chat, and phone
- Communicate thoughtfully to provide answers to questions for both technical and non-technical end users
- Diagnose software issues and resolve escalated customer complaints using established processes
- Provide support & guidance on non-technical related questions (e.g: marketing, sales, other e-commerce setup questions)
- Document troubleshooting and problem resolution steps
Preferred Qualifications
-
No preferred qualifications provided.