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Product Manager
| Company | Trimble |
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| Location | Westminster, CO, USA |
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| Salary | $105682 – $142676 |
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| Type | Full-Time |
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| Degrees | Bachelor’s, MBA |
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| Experience Level | Senior |
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Requirements
- Bachelor’s degree in Business, Marketing, Computer Science, or a related field. MBA is a plus.
- Proven experience as a Product Manager, preferably related to hardware warranties and protection plans
- Experience with hardware and software warranties, protection plans, and hardware-related services and offerings.
- Understanding of warranty models and offerings.
- Excellent analytical and problem-solving skills, with the ability to make data-driven decisions.
- Exceptional communication and interpersonal skills, with the ability to collaborate effectively remotely with cross-functional teams and external stakeholders.
- Experience with product management tools and methodologies, such as Agile, SAFe, Jira, and Confluence.
Responsibilities
- Lead the product management efforts for the creation of a dealer portal, focusing on protection plan procurement, management and renewals
- Develop a deep understanding of dealer needs and pain points through dealer visits, dealer interviews, and internal stakeholder interviews as a basis for requirement definition, experience design and process creation
- Work with engineering and Global Services’ marketing teams on a daily basis on the creation of a smooth end-to-end buying, management and renewal experience for protection plans all the way from the dealer to the end-customer.
- Help define and implement the dealer to customer buying and management experience for protection plans including purchase, device registration and plan association, renewal, ensuring an intuitive and seamless experience.
- Help define and implement a process and experience for device registration and protection plan assignment
- Organize usability testing with dealers to ensure portal usability, navigation, and ordering.
- Define and prioritize portal features and enhancements to improve the dealer portal’s functionality and user experience.
- Represent the voice of the dealer and customer during ceremonies and conversations with engineering.
- Create and maintain a prioritized feature backlog that aligns with business goals and dealer requirements.
- Set and align expectations on what functionality stakeholders can expect and in what timeframe.
- Develop and track key performance indicators (KPIs) to measure the success of the protection plan portal functionality, adoption, and identify areas for improvement.
- Ensure the dealer portal aligns with requirements from the business and channel strategy and enables upsell and cross-sell opportunities, helping drive subscription revenue growth.
- Stay up-to-date with industry trends and best practices to ensure the dealer portal remains competitive and innovative.
Preferred Qualifications
