Product Manager – Analytics
| Company | Cloudflare |
|---|---|
| Location | Austin, TX, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior, Expert or higher |
Requirements
- Domain expertise in the analytics, monitoring, or observability. You have been there, done that as either an architecture or product owner for analytics or very closely related technology space
- Distributed systems experience that allows you to drive the scaling strategy for analytics as our scale grows both on volume and number of internal customers supporting
- Experience presenting new products and features to customers – whether as a developer, analyst or product manager. You are enthusiastic about taking something you have helped build and sharing it with the world
- Strong customer and stakeholder empathy. You must be the voice of engineering, customers, support, or ops at any given time. You must be able to channel many points of view into a strategic roadmap and deliverables that provide elegant solutions to all requirements
- Exceptional communication, presentation, organizational and analytical skills
- Demonstrated ability to lead, drive consensus and deliver in a matrixed organization with multiple stakeholders
- Ability to communicate complex technical concepts to all audiences
- Experience working with large and complex data sets (SQL, Postgres, Prometheus, etc.). You are skilled at proving points with data and can quickly show others how to do so.
Responsibilities
- Represent the customer, be it internal or external. Be the champion and voice of customers. Build intimate, personal customer relationships. Bring the customer’s voice into the creation process.
- Develop the platform vision for your area. Ensure that your vision can work not just for your current set of customers, but for 10 or even 100 times your current set.
- Evangelize the vision so that all stakeholders are aligned, have context and understand where we are going.
- Measure success. Own the measures used to define success for your product. Success measures must be defined at the inception of a product and tracked throughout its lifecycle. Make measures visible to all stakeholders and interpret them into actionable conclusions and new hypotheses.
- Manage the roadmap. Make tough tactical prioritization decisions while helping the company think long-term. Build trust with stakeholders by maintaining an understandable, accurate roadmap.
- Author use cases and prioritize requirements. Translate observations and customer feedback into a prioritized product backlog. Author use cases based on specific real-world product applications and extrapolate detailed product requirements for the scenarios.
- Collaborate across teams. We win or lose as a team. Product managers play a critical role in creating alignment between engineering teams and stakeholders. A collaborative attitude is essential to the job.
Preferred Qualifications
- BS/MS in a technology- or business-related field
- Hands-on experience with command-line tools used for interacting with APIs, debugging and testing (e.g. curl, dig, etc.)
- Scripting/programming experience (Python, Go, etc.) and/or experience with web frameworks
- Working knowledge of how the Internet works at network layers 3 through 7
- A solid understanding of API design & documentation
- An eye for design to translate users needs into intuitive designs