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Product Operations Associate
| Company | Pulley |
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| Location | San Francisco, CA, USA |
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| Salary | $80000 – $100000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Mid Level, Senior |
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Requirements
- 2-3 years experience in Product Operations or 4-5 years experience as a CSM or Implementation Specialist
- Strong operational and project management skills, with experience in managing multiple tasks and projects simultaneously
- Ability to work effectively in cross-functional teams and influence stakeholders at all levels
- Comfortable solving ambiguous problems and seeking simple solutions
Responsibilities
- Liaise between internal teams, work with operations and engineering to triage short term product issues and influence long term OKRs and roadmap
- Gather and synthesize customer feedback on new product initiatives to inform the Engineering and Design teams
- Monitor and escalate operational risks across product operations, proactively identifying opportunities for process improvements
- Document and train internal teams on new feature releases, communicate product updates to customers
- Use no-code tools to build customer-facing experiences and process automations
Preferred Qualifications
- Baseline understanding of and experience with SQL
