Product Owner – Clienteling
| Company | Four Seasons |
|---|---|
| Location | Toronto, ON, Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- 5-7 years of experience in a fast-paced environment.
- Bachelor’s degree in business required.
- Proven track record in product management, program management, design and development.
- Experience in clienteling programs and guest profiling.
- Proven track record of advancement and high performance.
- Experience working closely with enterprise architects, software developers, and back-end engineers in connecting complex enterprise systems into consumer-facing digital products and services.
- Experience and successful track record managing technical, business, and marketing stakeholders across large organizations and leading change management.
- Prior experience working with Agile/Scrum frameworks.
- Strong understanding of membership and transactional platforms.
- Strong understanding of hospitality change management, training and program deployment.
- Strong understanding of User experience and Digital Product Design.
- Strong understanding of Scrum/Agile development methodologies.
- Strong program management skills in delivering complex software, and operational projects.
- User-story writing and backlog grooming.
- Knowledge of business and marketing practices highly desired.
- Knowledge of hotel and hospitality processes highly desired.
Responsibilities
- Prioritize guest/staff experience over internal business structure.
- Responsible for clienteling related digital products.
- Drive guest and user satisfaction.
- Create, manage, and maintain related product roadmaps.
- Conduct business performance reviews.
- Conduct Monthly, Quarterly Stakeholder management meetings.
- Analyze guest / user behaviour based on product usage.
- Identify forward looking behaviour trends.
- Generate insights that lead to new product features closing performance gaps.
- Think to the future and generate leading ideas.
- Design product innovations and new features.
Preferred Qualifications
- Strong understanding of front-end, back-end, and middleware software development on web, mobile app, and other platforms.
- Proficiency in Salesforce / CRM.
- Proficiency in Atlassian apps (JIRA, Confluence), Word, Excel and PowerPoint, Figma, Miro required.
- Strong working knowledge of Agile development frameworks.
- Knowledge in working with Adobe Analytics, Google Analytics, Firebase.
- Knowledge of Front-end development and mobile app development technologies.
- Knowledge of SQL, relational and non-relational databases.
- Knowledge of working with REST APIs and JSON objects.