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Product Specialist Manager
| Company | HoneyBook |
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| Location | San Francisco, CA, USA |
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| Salary | $115000 – $130000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Senior |
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Requirements
- 5 + years of experience in product management, customer experience, or a related field, with at least 2 years in a leadership role
- Strong analytical skills with the ability to interpret user feedback, identify trends, and provide actionable insights
- Excellent communication and collaboration skills to work effectively across teams
- Comfortable working in an evolving environment with shifting priorities
- Passion for advocating for users and improving their experience
Responsibilities
- Build, lead, and manage a team of Product Specialists, providing mentorship, career development, and regular feedback through weekly 1:1s while overseeing performance, time off requests, and resolving blockers to ensure team success and morale
- Represent the voice of our users by analyzing feedback, identifying trends, and surfacing meaningful insights to influence product decisions
- Collaborate with cross-functional teams to ensure smooth product rollouts and readiness for Member Support and Education teams
- Provide data-driven recommendations to product teams, helping shape the direction of new and existing features
- Lead support readiness efforts by developing training materials, FAQs, and troubleshooting guides
- Act as a subject matter expert on product functionality, supporting internal teams with insights and documentation
- Track product performance post-launch, monitoring user sentiment and driving continuous improvements
Preferred Qualifications
- Experience scaling new teams, and working with remote teams is strongly preferred
- Experience in the SaaS space
