Product Support Representative III
| Company | Fidelity National Information Services |
|---|---|
| Location | St. Petersburg, FL, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level, Senior |
Requirements
- Prior banking experience preferred.
- Strong analytical, organizational and time management skills
- The ability to work independently.
- You are an excellent communicator and strong problem-solver
- Knowledge of FIS products a plus.
- Prior banking or finance related experiences a plus; personal banking experience preferred.
- Extremely comfortable working with computers and a variety of applications.
- Excellent oral and written communications skills.
- Strong problem solving skills.
- Typically requires four or more years of demonstrated experience.
Responsibilities
- Handle customer inquiries and resolving support issues such as address changes, processing orders, warranty, or billing and payment.
- Provide in-depth product support and researching client issues.
- Troubleshoot problems for loyalty rewards client and work with Tier 2 support to resolve issues for clients.
- Document customer information and recurring technical issues to support product quality programs and product development.
- Responds to customer product inquiries via telephone or in written internet-based email or chat sessions.
- Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
- Works on one or more projects as a team member or occasionally as a project lead.
- May coach junior staff.
- Works under general supervision with increasing latitude for independent judgment.
Preferred Qualifications
- Prior banking experience preferred.
- Career level professional role.
- Moderate skills with high level of proficiency. Handles calls more complex in nature.