Product Support Specialist - Inventory

Product Support Specialist – Inventory

Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Fulfill orders to retail, non-retail and corporate locations
Receive assets from manufacturers and repair vendors
Allocate assets into appropriate inventories
Contribute inputs in process improvements
Cross-train new associates
Performs scheduled inventory counts and report the results
Performs periodic quality control of devices received
Provides shipping information to internal/external teams, stores, logistics sites and corporate users
Operates reach trucks and electric pallet jacks
Ensure accuracy in all warehouse activities

1-3 years of relevant work experience
Proficient in CRM or standard help desk ticketing systems and remote monitoring and management software
Proficient in Microsoft Office standard applications
Proficient in troubleshooting and diagnosing networking issues and problems with modern operating systems
Proficient in troubleshooting and diagnosing in virtualized and cloud-based environments
Experience with administering antivirus software
Experience with administering mobile devices and mobile device management systems (iPhone, Android)
Experience with data management (backup) software and Windows Server
Experience with DNS, DHCP, Internet infrastructure, and IP informational tools
Experience with setting file permissions, email protocols (SMTP, POP), Active Directory, and Citrix Servers
Experience contributing to and developing content for a knowledge database and team training documentation
Experience serving as a resource for more junior team members on how to approach or complete Support Desk tasks