Professional Services Consultant

3 plus years of consulting or advisory experience
Strong experience with Linux (CentOS/Red Hat preferred) and Windows Server platforms
Experience with cloud computing service provider models (AWS, Azure, GCP, OCI)
Experience with container platform architecture (Kubernetes, Openshift, etc.)
Experience with automation and scripting tools (e.g., Bash, Python, Ruby, Chef, Puppet, Ansible)
Expertise in networking concepts, including network flows, protocols, and application security controls
Problem-solving ability to diagnose and resolve issues in unfamiliar technology environments
Ability to work with evolving technology and quickly adapt to new tools
Client-facing skills, including conflict resolution and project management experience
Excellent communication skills, with the ability to tailor messages to different audiences
Broad understanding of IT infrastructure

Act as a trusted advisor for clients, assisting them with the integration of Illumio into their environments
Manage deployments and upgrades of the Illumio platform, ensuring successful implementation by coordinating timeframes and required resources
Conduct technical reviews and provide guidance on change preparation for Illumio deployments
Assist in the development of Illumio-specific API scripts to enhance service deployment, monitoring, and management
Provide best practices, documentation, and recommendations for optimizing the use of Illumio
Prepare and maintain project documentation throughout the engagement
Collaborate with the IT Security, Security Tooling, and Security Operations teams to support Illumio-related security initiatives
Monitor and troubleshoot the Illumio deployment, addressing anomalies and performance issues
Serve as the primary interface between client teams and Illumio’s product and support teams
Provide metrics and reporting on the Illumio deployment’s effectiveness
Support internal teams with integration documentation and assist with security ruleset and policy development
Facilitate testing and validation of the Illumio platform for client service teams
Conduct knowledge transfer and training sessions on the Illumio product set for client teams
Complete necessary administrative documentation, including timesheets and weekly reports

Project management experience is a strong advantage
Willingness to travel to HQ in Silicon Valley for product training and knowledge development
Ability to quickly assimilate new product knowledge and apply it effectively in customer environments
Prior experience with Illumio is not required – training will be provided