Professional Services Consultant – Point of Care

Professional Services Consultant – Point of Care

Requirements

• Excellent written and verbal communication skills, comfort leading conversations with audiences of all levels to present solutions and the ability to explain technical issues in clear understandable language.
• Ability to identify potential risks (people and technology) that will impact customer relationship and project timelines, develop mitigation strategies.
• Exceptionally high organizational and time management skills.
• Demonstrated application of technology within a cloud-based platform and delivering solutions as a service.
• Actively listening to customers’ needs to design solutions and partnering to deliver the desired outcomes.
• Solutions Oriented – someone who is willing to roll up their sleeves, identify a problem and come to the team with a solution.

Responsibilities

• Responsible for end-to-end implementations that are multi-product and solutions while working independently either onsite or remote.
• Advise customers and resolve technical issues affecting usability utilizing a wide knowledge of Omnicell’s products and solutions.
• Delegate project tasks to more junior resources while influencing outcomes to meet project timelines, as well as the adherence to best practices, policies, and procedures.
• Facilitate in person and virtual meetings with a high level of effectiveness.
• Lead discovery meetings to identify and establish customer workflows.
• Manage multiple competing priorities while providing quality results and mentoring peers.
• Assist more junior resources in the resolution of customer, project, and consulting issues (people and technology) that could impact customer relationship and project timelines.
• Communicate project issues and risks appropriately following escalation procedures.
• Lead design conversations with our customers, establish customer workflows and partnering with our customers to achieve desired outcomes.
• Represent professional services on-site with customers in the healthcare setting.
• Lead conversations with audiences of all levels to present solutions and explain technical issues.
• Contribute to customer satisfaction and success of project implementations collectively with the project management and technical services team.
• Capable of working with our customers to be care providers most trusted partner while helping clinicians optimize workflows and medication management.

Preferred Qualifications

• BS/BA degree in Healthcare, Project management, Business, Finance, or IT/IS
• Experience consulting in healthcare solution implementations