Professional Services Operations Manager

7-10 years of progressive experience in operations, process management, or similar roles
Strong background in professional services operations or consulting environments
Demonstrated success in implementing process improvements and automation solutions
Experience with PSA tools (e.g., Kantata, FinancialForce, OpenAir) and CRM systems
Excellent analytical skills with ability to translate data into actionable insights
Exceptional project management capabilities with track record of successful implementations
Strong understanding of change management principles and methodologies
Outstanding communication and stakeholder management abilities
Bachelor’s degree in business, operations management, or related field
Ability to use GitLab
Ability to travel if needed and comply with the company’s travel policy

Architect innovative workflows that drive efficiency and scale across our PS organization
Spearhead high-impact improvement initiatives that directly enhance client experience
Build the operational foundation for our next phase of growth
Shape our technology ecosystem to power seamless service delivery
Lead strategic enhancement projects that transform how we operate
Partner with IT to create integrated systems that amplify team effectiveness
Pioneer intelligent automation solutions that eliminate manual work
Discover and implement cutting-edge technologies that give us competitive advantage
Transform ideas into operational reality through technical partnerships
Guide transformational initiatives that elevate our entire organization
Empower teams through engaging training and clear communication
Create the roadmap for successful adoption of new ways of working
Collaborate with PS leadership to turn vision into operational excellence
Build powerful cross-functional alliances across Sales, Finance and Delivery
Become the trusted operational advisor connecting PS with the broader organization

No preferred qualifications provided.