Program Director
| Company | Hartford Financial Services |
|---|---|
| Location | Charlotte, NC, USA, Lake Mary, FL, USA, Hartford, CT, USA, Portland, ME, USA |
| Salary | $115760 – $173640 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- Operations (Insurance) and Employee Benefits knowledge required.
- Minimum of 5 years of leadership experience required, preferably managing high complex and visible teams.
- Proficiency in MS Office required; experience with Copilot or similar AI preferred.
- Excellent project management and organizational skills.
- Ability to collaborate effectively with cross-functional teams.
- Strong analytical and critical thinking skills.
- Strong oral and written communication skills; ability to effectively influence others, vertically and horizontally.
- Understands end to end performance of critical Employee benefits Operations processes and sub-processes.
- Ability to manage multiple projects concurrently, and to set priorities and plans to meet business goals and objectives.
- History of creating innovative solutions; passion for delivering outcomes.
- Strong collaborator, collaborative, and effective relationship building competencies.
- Ability to interact effectively at all levels of the organization and across multiple business areas.
Responsibilities
- Managing and leading a team of individuals who support the Employee Benefits Customer Services organization while performing various accountabilities related to their subject matter expertise aligned with functional areas in the organization.
- Support projects and initiatives (including invest initiatives) across GB Operations including validating business requirements, determine/validate potential impacts to staffing, and communicate project status (including UAT).
- Collaborate cohesively with partner organizations and leaders to accomplish strategic and department goals.
- Suggests process improvements and coordinate the implementation of those improvements within the team and collaborating with partner organizations.
- Develop and implements a root cause analysis process to understand process inefficiencies; Monitors impact of deployed process changes to validate solution effectiveness.
- Pursue learning in Gen AI and identify opportunities to leverage across Operations.
- Assists with the communication and documentation of process changes to impacted teams within GB Operations.
- Bring simplicity and efficiency to the complex tasks within GB Operations.
- Support Employee Benefits Operations leadership team with other initiatives as needed.
Preferred Qualifications
- Experience with Copilot or similar AI preferred.