Program Director
| Company | Critical Mass |
|---|---|
| Location | Calgary, AB, Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior, Expert or higher |
Requirements
- 7-10 years of experience in program management, project management, or operations within a digital marketing agency, with a focus on integrated advertising campaigns, performance marketing, and media
- Proven experience working within an Integrated Agency Team (IAT), driving collaboration and ensuring alignment across multiple agencies and disciplines.
- Strong facilitation and leadership skills to guide teams and lead conversations around scope, schedule, budget, roadmaps, and strategies
- Proven ability to manage resource forecasting, workload balancing, and optimizing work streams across multiple agencies
- A strategic mindset with a track record of developing and implementing scalable processes that improve efficiency and collaboration
- Experience managing cross-functional partnerships and navigating complex agency and leadership relationships
- Proficiency with office and project management tools such as Excel, Word, MS Project, Smartsheets, Keynote, Box, Jira, and Confluence
- Excellent communication and negotiation skills to balance diverse agency needs and drive alignment across teams
- A proactive, problem-solving approach, continuously pushing for process improvements and operational excellence
Responsibilities
- Establish clear processes for scope changes, including upsizing, swaps, and incremental scope management
- Define roles, responsibilities, and ownership levels for project approaches, ensuring alignment across teams
- Lead and facilitate project scope conversations, bringing together inputs from multiple disciplines to create a holistic approach
- Act as an agency-agnostic voice to ensure project timelines are used effectively across all disciplines
- Oversee IAT (Integrated Agency Team) forecasting, workload stacking, and resource allocation to optimize efficiency
- Develop and maintain an IAT process improvement roadmap, driving collaboration and continuous optimization
- Set governance standards and ensure adherence to established processes across all lines of business (LOBs)
- Serve as a point of escalation for process feedback, ensuring balance and alignment between different agency focuses
Preferred Qualifications
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No preferred qualifications provided.