Program Manager

Program Manager

Requirements

• 10+ years of experience as a Scrum Master in an Agile environment, with at least 3 years in a senior or leadership role.
• Proven experience in program management, including coordinating large, complex projects with multiple teams and stakeholders.
• Strong expertise in using Jira (Cloud or Server) for Agile project management, with advanced skills in reporting, dashboarding, and metrics aggregation.
• Familiarity with Jira Query Language (JQL) and experience in writing custom reports and automating workflows.
• Strong understanding of Agile frameworks, particularly Scrum, with the ability to tailor processes to meet business needs.
• Excellent communication skills, both verbal and written, with the ability to engage stakeholders at all levels.
• Exceptional problem-solving skills and ability to think strategically while executing tactically.
• Highly organized, with an ability to manage multiple projects and priorities simultaneously.
• Experience in conflict resolution and the ability to manage and resolve issues effectively.
• Ability to lead by influence, drive change, and inspire teams to perform at their best.

Responsibilities

• Facilitate daily stand-ups, sprint planning, backlog grooming, retrospectives, and other Scrum ceremonies across multiple teams.
• Remove impediments and proactively address any blockers that may hinder team productivity or program delivery.
• Champion Agile methodologies, continuously driving improvements in team efficiency, collaboration, and delivery.
• Monitor team progress and provide coaching to Scrum teams on Agile practices, ensuring they follow Scrum principles while adapting to the needs of the business.
• Drive execution with a focus on delivering results, maintaining momentum, and keeping teams on track to meet deadlines and program objectives.
• Ensure that all program activities are documented and tracked in a structured, transparent manner for auditability and future reference.
• Maintain a high level of organization, keeping all stakeholders informed of changes, risks, and milestones in a timely manner.
• Lead by example, demonstrating a proactive, detail-oriented approach to managing multiple workstreams and complex deliverables.
• Lead multiple cross-functional teams (Scrum teams, stakeholders, leadership) through the successful execution of complex, high-priority programs.
• Own program-level planning, coordination, and communication across multiple workstreams.
• Provide mentorship and guidance to Scrum Masters and team members, fostering a culture of continuous improvement.
• Ability to manage and run Scrum of Scrums across project workstreams, scrum masters, and facilitate program level health metrics.
• Facilitate regular program reviews and retrospectives to identify areas for process improvement and to ensure teams are aligned with business objectives.
• Manage program timelines, deliverables, risks, and interdependencies to ensure successful delivery of program goals.
• Design and implement advanced Jira reports and dashboards to aggregate and display program health, project milestones, team performance, and other key metrics.
• Use Jira’s powerful querying and automation features to provide timely insights, allowing stakeholders to make informed decisions.
• Create tailored Jira dashboards and reports for various stakeholders, from team members to executives, that clearly communicate progress, blockers, and achievements.
• Continuously optimize and refine Jira workflows, configurations, and reporting practices to ensure maximum value.
• Guide others in the usage and onboarding of Jira analytics and reporting.
• Build strong, collaborative relationships with business and technical leaders to ensure alignment on program goals and priorities.
• Communicate effectively across various levels of the organization, tailoring messages for different audiences, from technical teams to senior executives.
• Act as a trusted advisor for senior leadership on program performance, risks, and emerging opportunities.
• Lead presentations and reporting to provide transparency and visibility into program status, metrics, and progress.

Preferred Qualifications

• Certified ScrumMaster (CSM), Advanced Certified ScrumMaster (A-CSM), or Certified Scrum Professional (CSP) preferred but not required.
• Project Management Professional (PMP) or similar project management certification preferred but not required.
• Jira/Atlassian certifications (e.g., Jira Software Administrator or Jira Project Administrator) preferred but not required.