Program Manager

Program Manager

Requirements

• Two (2) + years of professional experience in youth development, education and/or volunteer engagement
• A deep belief in the power of mentoring to help students achieve their highest aspirations
• Excellent written and verbal communication skills, including the ability to have tough conversations
• Strong organization and time-management skills
• Ability to look at data, understand its implications, and identify next steps
• Ability to work independently and to collaborate in a team environment
• Experience and comfort with facilitation of classroom sessions and events
• Experience and comfort working with high school students, school staff, and adult volunteers
• Bachelor’s degree required

Responsibilities

• Provide high-quality pair support to ~100 mentee-mentor pairs
• Match mentors and mentees at the beginning of each program cycle
• Provide cohort-level and individualized coaching for mentors to better support and build relationships with their mentees
• Lead targeted case management support for pairs to ensure they meet programmatic outcomes and participation requirements
• Use data to determine which pairs may need additional support or program interventions
• Utilize iMentor’s online platform to document pair support notes and troubleshoot struggling pairs with supervisor
• Create and coordinate in-person meeting opportunities for pairs to increase program participation
• Lead multiple classroom sessions per week for mentees at partner school locations
• Ensure mentees and mentors exchange deep and meaningful correspondence on a weekly basis via iMentor’s technology platform
• Plan and manage monthly events at school site
• Promote and facilitate mentor-training
• Work with manager and Associate Director of High School Partnerships to develop deep partnerships with school staff and administrators to support programmatic/curricular outcomes
• Work closely with partner school and internal teams to align on post-secondary goals and support strategies for students and mentors
• Document all support provided and maintain high quality, timely notes on progress of all pairs
• Use class sessions and events to build college and career aspiration and help them navigate the post-secondary preparation process
• Providing cohort-level and individual support to mentors so that pairs identify and realize post-secondary goals
• Communicate weekly with mentors via email
• Track weekly class attendance and monthly event attendance
• Attend weekly Grade Team Meeting and monthly program team and regional team meetings (in person/each week)
• Attend ongoing Program Manager trainings
• Comply with all iMentor safety policies (consent forms, safety escalation protocol, logging safety notes/incidents, monitoring pair communication)
• Other role aligned duties as assigned by supervising manager

Preferred Qualifications

• Bilingual (Spanish) a plus
• College access programming or volunteer management a plus
• Knowledge of regional community, school culture and state college landscape a plus