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Program Manager
| Company | 24hr Cares |
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| Location | Bakersfield, CA, USA |
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| Salary | $80079.6 – $86070 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Mid Level, Senior |
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Requirements
- At least 2 years of people management experience
- 3+ years of customer service experience
- Strong leadership skills with a positive, solution-oriented approach
- Excellent verbal and written communication skills
- Highly organized with strong attention to detail
- Adaptable to changing work volumes and able to meet deadlines
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Comfortable with local travel for meetings and events
Responsibilities
- Oversee and manage all office operations to ensure efficiency and adherence to Company policies
- Create and implement strategic business plans to drive branch success
- Set and track team goals that promote organizational strategy and deliver quality customer service
- Provide training and support to staff on intakes, quality assurance, direct services, and issue resolution
- Build and maintain relationships with referral sources and collaborate with the Regional Manager and Community Partnerships team on new service opportunities
- Monitor key performance indicators (KPIs), analyze trends, and develop action plans for continuous improvement
- Prepare and present quarterly business reviews (QBRs), impact reports, and other operational performance summaries for internal and external stakeholders
Preferred Qualifications
- Management experience in nonprofit, healthcare, or human/social services field (preferred)
