Program Manager – Cloud Supportability – Google Cloud
| Company | |
|---|---|
| Location | Austin, TX, USA, Kitchener, ON, Canada |
| Salary | $130000 – $191000 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- Bachelor’s degree or equivalent practical experience.
- 5 years of experience in Program Management, Customer Support, Product Management, or Systems Management.
- Experience using Google Cloud products or other cloud solutions.
Responsibilities
- Partner cross-functionally with teams across Cloud Support, Product, Developing and beyond to develop, own and enhance operational processes and procedures for effective programs and initiatives, consistently good customer experience and strong product supportability.
- Educate stakeholders on operational risks, identify and evaluate gaps and related impact and advise on opportunities to improve outcomes.
- Develop detailed SOPs for vendors responsible for running governance checks and system implementation.
- Work closely with program owners to ensure the process goes smoothly and the right steps are followed. Be a change advocate responsible for initiating and leading the organization through pivots needed to address shifts in business trends and priorities.
- Collaborate and drive alignment with a broad range of partners in and outside of Cloud Support, demonstrating a strong ability to influence peers and leadership through communication and business strategies.
Preferred Qualifications
- Experience managing, or working closely with, Product Management, Go-to-Market, Support, and Development teams for technical products.
- Experience in Data analysis using SQL.
- Ability to lead through ambiguity, take on complex strategic and operational initiatives and scale effectively across a large organization and highly distributed team.
- Ability to manage multiple projects with attention to detail, accountability, and ownership for end-to-end project lifecycle.
- Ability to execute in a customer focused environment, problem solve and advocate for customers and partners across a multi-functional organization.
- Ability to effectively influence and communicate at various levels multi-functionally with both technical and non-technical audiences.