Program Manager – Digital and Client Experience

Program Manager – Digital and Client Experience

Requirements

• 5+ years’ experience in Program Management
• 5+ years’ working in Microsoft Office Suite

Responsibilities

• Organizes large project teams by assigning individual responsibilities, developing project schedules, and determining resource requirements necessary to ensure project is successful.
• Estimates the costs, resources, and time required to complete each phase of large and/or complex projects and allocates resources and tasks to ensure these targets are met.
• Establishes project plan and monitors progress and performance against this plan.
• Monitors the status of projects including cost, timing, and staffing.
• Identifies and resolves obstacles to completing project on time and to budget.
• Conducts project meetings and prepares regular reports to communicate the status of the project within and beyond the project team.
• Coordinates the activities of outside contractors to ensure they are integrated into the project and that the organization receives satisfactory standards of service.
• Liaises with other operational areas in the organization to secure specialized resources and contributions for the project.

Preferred Qualifications

• Experience working in Digital & Client Experience environment (not IT specific)
• Working in a matrixed environment
• Working with senior leadership on strategic initiatives
• Leads project meetings and identifies cross-functional impacts to project initiatives and develops recommendations to influence programs for end to end customer/associate journeys
• Proactively drive integration and collaboration across key business partners – e.g. technology/engineers, finance, legal, regulatory and cross enterprise stakeholders
• Communicate program updates to leadership team, across portfolio to stakeholders, and to program and projects teams and ensures stakeholder agreement across enterprise impacts
• Create executive level presentations for leadership (Board, EC, and QBR) to monitor progress through completion and coordinate on-going project level reporting, interdependency management, performance management, and issue, risk and change review and escalation reporting
• Work with Business Owners to ensure all risks, issues, cross project/project dependencies are clearly identified, mitigated, and consistently monitored to ensure delivery per plan and to ensure project/program with dependencies are fully aware of status on program/project execution, assist with clearing obstacles
• Work with Business Owners to drive outcomes and performance metrics
• Owns and manages timelines and planning deliverables including resource requirements, scope management, drives outcomes, stakeholder engagement and budget
• Provide guidance to execution teams and assist with the identification of cross enterprise impacts and cross enterprise resource engagement
• Track and report on project portfolio performance, providing a real-time, comprehensive, and prioritized view of all projects
• Share lessons learned and best practices across programs, building relationships with stakeholders and brokering relationships at all levels
• Maintain processes to ensure project management documentation, reports and plans are relevant, accurate and complete
• Individual will not manage direct reports, but will partner with business owners and senior leaders across the portfolio to ensure programs / projects are managed appropriately
• Proven ability to execute in SAFe environment
• Proficient in MS Office suite including MS Project, Outlook, Word, PowerPoint, Excel, etc.
• Ability to build strong relationships and work across the enterprise with Leadership, Stakeholders, and Business Partners