Program Manager III

Program Manager III

Requirements

• Bachelor’s degree (or equivalent combination of education and experience) along with at least 8 – 12+ years’ related job experience
• Prior experience must include project management responsibilities
• Prior experience in a role with leadership responsibilities is highly desirable
• Previous experience in the healthcare, pharmacy, or pharmaceutical industries is desirable but not required
• Advanced knowledge of Microsoft Office software (Outlook, Word, Excel and PowerPoint)
• Advanced knowledge of MS Project and Visio
• Intermediate knowledge of at least one content management system (e.g. SharePoint, Confluence, wiki)
• Demonstrated ability to learn new software tools

Responsibilities

• Drives the development of the overall strategy and roadmap, research, requirements, and coordination for assigned programs
• Follows outlined program management processes to manage the overall scope, planning, business requirements, implementation and delivery of software updates and other related requirements to assigned programs
• Drives appropriate work process improvement activities
• Defines and documents business requirements for new products or services, through market analysis or other innovation strategy
• Interfaces with end-users and business analysts to define business rules as they apply to processes and procedures; documents business requirements and develops work-flow diagrams, functional hierarchies, process models, revenue models and fee schedules
• Prepares program development objectives and schedules all phases of program development and introduction to clients
• Keeps current with and reviews state and/or federal requirements and regulations related to assigned programs to ensure that programs support client regulatory compliance
• Provides day-to-day management and coordination of deliverables, issue tracking, and compliance issues for assigned programs
• Ensures timely delivery of reports
• Communicates to both internal and external clients on status, schedules, and changes
• Coordinates the efforts of multi-disciplinary teams throughout various stages of the program development life-cycle
• Manages large-scale, strategic, complex projects from start to finish and effectively leads project teams comprised of multiple business units
• Develops client communications as needed to explain MedImpact response and/or changes in client responsibilities (related to drug benefit management)
• Attends client calls as needed to understand and address questions or issues for assigned programs
• Maintains documentation for assigned programs including: Program Descriptions, Report Guides, Policies, Procedures, Work Instructions, training materials, etc.
• Serves as an expert resource for the line of business or for Government Programs and Services the focus will be on at least one regulated market, in addition to being a subject matter expert in assigned programs
• Educates clients on program features
• Provides expertise and training to other departments
• Mentors less experienced program management team members and aids in cross training
• Defines metrics to effectively measure the success of program and service processes and deliverables
• Monitors vendor operations, ensures appropriate metrics and PG’s are in place, and coordinates vendor changes as appropriate with MedImpact automation and/or work processes

Preferred Qualifications

• SQL query development
• Golden32 or other equivalent database browsing software
• Excel macro programming
• PMP or other project management certification, desired, but not required