Program Manager – Instructor Strategy
| Company | Udemy |
|---|---|
| Location | Austin, TX, USA, Denver, CO, USA |
| Salary | $86000 – $108000 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level, Senior |
Requirements
- You have a proven ability to navigate challenges and uncover innovative solutions to support program objectives
- You thrive in dynamic environments and demonstrate flexibility and adaptability in response to evolving business needs
- You are organized and excel at managing multiple projects, prioritizing tasks to meet deadlines
- You’re a structured thinker with excellent communication skills who is able to translate complex concepts into clear, actionable insights
- You have proven customer management and cross-functional collaboration skills
Responsibilities
- Manage end-to-end program execution, ensuring good outcomes for all stakeholders (instructors, customers, and Udemy)
- Define and use qualitative and quantitative data to measure program success and continually improve while we scale
- Develop and maintain strong relationships with internal cross-functional partners and instructors
- Report on key program results and document opportunities for process and program improvements
Preferred Qualifications
- Experience with program management, coordination, design and/or development
- Experience as a Customer Success Manager or similar customer facing role
- Experience with Salesforce CRM, Jira, and Google Workspace
- Strong analytical and reporting skills
- Proficiency in SQL, Tableau, Business Intelligence tools, or similar