Program Manager – Knowledge Architecture and Innovation
| Company | Uber |
|---|---|
| Location | San Francisco, CA, USA, Chicago, IL, USA, New York, NY, USA |
| Salary | $116000 – $143000 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- 5+ years of experience designing, implementing, and managing enterprise-level knowledge management systems, content architectures, and taxonomies.
Responsibilities
- Lead the development and implementation of scalable knowledge management systems, focusing on taxonomy and ontology design.
- Identify and integrate AI and automation solutions to optimize content workflows and enhance operational efficiency.
- Collaborate with cross-functional teams to ensure alignment on knowledge management goals and streamline system integrations.
- Manage project timelines, deliverables, and outcomes, ensuring high-impact initiatives are executed efficiently.
- Foster a culture of innovation and continuous improvement, mentoring team members to drive success in strategic initiatives.
Preferred Qualifications
- Strong business acumen with a track record of translating strategic objectives into operational plans, ensuring execution within timelines and achieving business outcomes.
- Demonstrated success in leading cross-functional teams and driving alignment with senior stakeholders to execute on high-priority initiatives.
- Strong mentoring abilities, with experience guiding teams through complex projects while fostering a collaborative, growth-oriented environment.
- Experience in the customer support or service operations domain, particularly in integrating AI and automation for operational improvements.
- Prior leadership experience in driving innovation initiatives, particularly in knowledge management, AI, and automation.
- Strong ability to utilize data and performance metrics to inform decisions and continuously improve systems.
- Exposure to UX design, service design, and design thinking methodologies, ensuring the design of intuitive, user-centered solutions.