Program Manager – Pro

Program Manager – Pro

Requirements

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• The knowledge, skills and abilities typically acquired through the completion of a bachelor’s degree program or equivalent degree in a field of study related to the job.
• PMI-PMP Certification
• 5 years of work experience in program management, operations, or business transformation.

Responsibilities

• Oversees the full program lifecycle from initiation to completion, ensuring alignment on scope, objectives, and execution strategies.
• Develops and maintains program roadmaps, integrates cross-functional project plans, and establishes clear governance structures.
• Proactively identifies risks, removes roadblocks, and drives informed decision-making to maintain momentum and achieve business goals.
• Ensures program quality, scalability, and adaptability in response to evolving priorities.
• Manages and mentors Project Managers, ensuring they are adequately trained, equipped, and performing at the required level.
• Selects, develops, and motivates assigned staff, fostering a high-performing and collaborative team.
• Provides strategic direction, removes barriers, and empowers teams to drive successful project execution.
• Champions Agile project management fundamentals, ensuring requirements are identified, priorities are clear, and resources are effectively aligned.
• Leads collaboration across teams to drive alignment on program goals, priorities, and interdependencies.
• Establishes a structured communication cadence, facilitates key meetings, and ensures clear accountability for milestones.
• Holds teams responsible for deliverables, proactively resolving conflicts, mitigating risks, and escalating challenges when necessary.
• Identifies inefficiencies and implements scalable improvements through retrospectives, stakeholder feedback, and data-driven insights.
• Oversees the evolution of processes, ensuring streamlined workflows and best practices are embedded across initiatives.
• Manages program-level change adoption, ensuring teams are prepared, aligned, and supported through transitions.
• Maintains PMO documentation for consistency and operational excellence.
• Develops executive-level dashboards, reports, and updates to provide transparency into program performance, risks, and outcomes.

Preferred Qualifications

• Bachelor’s degree and PMP, Agile, or similar certifications preferred
• Eight plus years of experience in program management, operations, or business transformation
• Proficiency in project management tools and methodologies
• Proven ability to lead and develop high-performing teams
• Strong expertise in program governance, resource planning, and cross-functional leadership
• Experience in developing and implementing project plans, timelines, and budgets for complex initiatives
• Risk management skills with ability to identify and mitigate potential roadblocks
• Excellent problem-solving, communication, and stakeholder engagement skills
• Prior experience in e-commerce, creative, digital, marketing and/or advertising