Project Manager

Experience in deploying SaaS platforms across enterprise organizations
Significant experience in project management, sales or professional services at a software/SaaS company
Highly organized and strong attention to detail to make sure that deliverables and projects are completed on time
Ability to act as a leader and a team member first supporting internal project team members in achieving their tasks with minimal disruption
Ability to act as a mediator for stakeholders with conflicting requirements and help create consensus to move towards a shared goal and outcome
Ability to build commitment and excitement within the project team including external and internal contributors
You lead by example through showcasing empathy and strong resilience when facing setbacks
Display of growth mindset and constructive problem solving approach
Proven track record of building strong customer relationships, a deep sense of empathy and dedication
Experience in preparing and delivering presentations targeted to a senior audience
Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting/dashboards to identify trends and improve the customer experience
Strategic thinker who is comfortable in a fast-paced, always-on, highly ambiguous start-up environment
Ability to adapt to a rapidly changing product and respond strategically to customer needs
Experience meeting multiple objectives in an entrepreneurial environment with little supervision
BA/BS degree required

Partner with Solutions Architects and other internal stakeholders to manage customer implementations of Pigment, ensuring that customers understand the platform’s value and attain a high level of adoption
Manage Project scope, timeline and budget and ensure all project contributors are aligned on progress and status
Accountable for internal reporting on project progress and escalation when required
Responsible for addressing customer requests for project resources
Anticipate risks and Issues and drive mitigation action to drive project success
Support Solution Architects through a collaborative project management approach, effective communication and consistent processes
Manage and maintain customers relationships, ensuring that all customers attain a high level of adoption and business value from using Pigment
Develop a trusted advisor relationship with customer executive sponsors to create passion and satisfaction for Pigment
Develop deep product expertise and creativity to work closely with our product team on the product vision and roadmap
Participate in updating Pigment’s project management methodology
Deliver awe-inspiring presentations and trainings, provide insightful practices and structure creative solution