Property Caretaker

Ability to drive vehicle is mandatory
Technical computer skills required on all forms of hardware – laptops, tablets and mobile devices
Professional in all forms of communications such as email, phone calls, video calls and texts
Ability to work well under pressure in an agile, fast-paced environment
Excellent time management skills with the ability to change activity frequently and cope with interruptions
Highly responsive and reliable
Strong attention to detail

Assist with operations in assigned location managing a specific portfolio of properties
Manage an efficient and high-quality team, ensuring they are trained, effective, and adhere to all Vacasa policies and procedures
Support your team with escalated guest and homeowner concerns by responding to emails, calls and tickets
Develop and grow a relationship with the owners of the properties by proactively communicating and becoming the subject matter expert of those properties ensuring they are clean, maintained and well cared for
Perform light home maintenance (light bulbs, fix door hinges, unclog a toilet, etc)
Conduct regular inspections prior to guest and owner arrivals
Meet and maintain Vacasa standards and metrics such NPS, standard unit appearance, and efficiency
Manage a budget for your portfolio adhering to set annual costs, with the ability to perform a cost-benefit analysis
Resolve escalated guest and homeowner concerns by responding to emails, calls and tickets
Partner and assist your Business Development Representative when new units join the portfolio
Establish and maintain open, collaborative relationships with fellow regional team members and upper management team
Provide cross-coverage for your manager or peers when necessary