Provider Relations Outreach Coordinator

Provider Relations Outreach Coordinator

Requirements

• Bachelor’s degree in Healthcare Administration, Business, Communications, Marketing, or a related field
• 5+ years of experience in outreach, provider relations, or healthcare operations
• Strong interpersonal and communication skills, with experience managing external relationships
• Ability to plan and execute engagement activities and manage multiple priorities
• Proficiency in maintaining accurate records and using engagement tools or platforms

Responsibilities

• Serve as the primary contact for ongoing communication with community providers, ensuring trust, engagement, and satisfaction
• Collaborate with Network Managers to provide consistent follow-up and support to providers after relationships are established
• Address and resolve provider inquiries and concerns promptly to sustain positive partnerships
• Coordinate and execute engagement activities, such as provider check-ins, educational updates, and communication campaigns
• Regularly gather feedback from providers to identify needs and opportunities for improvement
• Represent the organization at community and provider-focused events to maintain a consistent presence and reinforce trust
• Work with the PRMO Director and Network Managers to align engagement efforts with referral workflows and patient care objectives
• Collaborate with the RCN Office to integrate provider needs into operational workflows and streamline referral processes
• Maintain accurate and up-to-date records of provider interactions and engagement activities
• Track key metrics such as provider satisfaction, referral trends, and engagement outcomes
• Provide regular updates to the PRMO Director and Network Managers, highlighting trends, challenges, and successes
• Use data insights to refine outreach strategies and improve provider satisfaction and engagement
• Support physician growth strategies by sustaining provider relationships that contribute to increased referrals and service line growth
• Align outreach efforts with organizational goals, including preparation for long-term milestones
• Perform other related duties as assigned

Preferred Qualifications

• Experience supporting referral workflows or provider engagement in a healthcare setting
• Familiarity with healthcare regulations and compliance standards
• Knowledge of CRM platforms or communication tools for managing provider relationships