Provider Success Account Manager
| Company | Sesame |
|---|---|
| Location | New York, NY, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- 1-4 years of experience in a sales, account management, customer service, or similar client-facing role
- Excellent communication skills
- Strong analytical skills with attention to detail
- Ability to develop and standardize operational processes from scratch with an eye towards constantly improving efficiency
- Comfortable with technology and able to learn new systems quickly
- Ability to work collaboratively and work in a cross-functional capacity
- Highly self-motivated and able to prioritize and manage multiple tasks with varying deadlines
- You care about making seeing a doctor easier and more wallet-friendly for everyone
Responsibilities
- Serve as the main point of contact between Sesame and its doctors, affiliates, partners, or any other account working closely with the Provider Success team to address issues and updates in a timely manner
- Establish a trusted relationship with Sesame affiliated doctors and other partners, managing their experience as they move through the engagement lifecycle (from signing up, to seeing patients, to managing prescriptions and follow-ups)
- Own provider credentialing, onboarding, and support – including identifying and implementing improvements where possible (e.g., creating new onboarding content as new features are released)
- Collaborate with product team, acting as a liaison to deliver feedback from Sesame-affiliated doctors and help push the product forward
- Support strategic initiatives and engagement as needed
Preferred Qualifications
- Previous experience in consulting and/or healthcare fields preferred