Public & Labor Senior Account Manager
| Company | CVS Health |
|---|---|
| Location | Morrisville, NC, USA, Florida, USA, Georgia, USA |
| Salary | $60300 – $132600 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior, Expert or higher |
Requirements
- Must be willing to travel for clients located in North Carolina, Georgia, and Florida, and reside in the Southeast (Florida, Georgia, North Carolina market).
- Must be licensed to sell Life, Health products in the state where you reside. If not currently licensed, this will be required within 60 days of employment effective date and prior to compensation eligibility.
Responsibilities
- Achieves individual growth/retention targets and customer satisfaction levels.
- Creates collaborative partnerships with sales to develop a comprehensive growth strategy for assigned book of business that is aligned with customers objectives, financial position and employee benefit strategy while providing cross-sell opportunities and profitable revenue and growth to Aetna.
- Executes tactical components of the account teams business plan for each customer. Demonstrates proactive ability to diagnose and fix root cause drivers of service problems.
- Develops and manages service plans in the most proactive and strategic manner possible, and finds new and innovate ways to show customers the value of the products and services they have purchased.
- Proactively identifies potential service issues and takes steps to resolve those service issues that arise.
- Takes the lead on management of the integration of clients and Aetna’s internal organizations, with full responsibility for ensuring a smooth installation that will be a building block to gaining the trust of key client personnel.
- Educates customer on Aetna specific policies, product information, and procedures as well as industry issues and related current topics (e.g., HIPAA, health disparities).
Preferred Qualifications
- 5-10+ years sales and/or account management experience in the health care industry.
- Proven track record of maintaining customer accounts through exceptional service.
- Must be detail-oriented.
- Experience with Public & Labor clients would be a huge advantage.