Public Sector Professional Services Solutions Consultant

Public Sector Professional Services Solutions Consultant

Requirements

• 3+ years of Public Sector experience, preferably in presales and/or Professional Services
• Bachelor’s degree is preferred; MA/MS/MBA degree a plus
• Minimum of 5+ years of Enterprise software Implementation and/or Scoping experience with a focus on technology consulting, project management, or customer management.
• Relevant experience working in Sales in one or more of the following areas: prescribing services related to upselling, cross-selling, change orders, or solution best practices
• Excellent business and technical presentation skills, communication (oral & written), and relationship-building skills, across all levels of management
• Current experience with scoping, drafting, and presenting services options and SOWs to clients virtually and in-person
• Ability to apply strategic thinking and demonstrate an understanding of requirements to execute and make decisions guided by policies, procedures, and business plan with limited guidance
• Experience responding to Requests for Proposals (RFPs); technical writing experience preferred
• Experience co-scoping services with third party service providers

Responsibilities

• Position Procore’s Professional Services offerings through value-based selling; tailoring pitches and recommended services to customers needs, outcomes, and resources.
• Generate, advise, and approve the scope and cost of Procore’s professional services
• Uncover potential business opportunities with customer prospects through discovery, researching and understanding prospects’ implementation needs, and identifying potential solution hypotheses and value drivers of our Professional Services
• Create SOWs and Amendments by being an expert on Procore’s technology and by representing the interests of customers and the Professional Services team
• Drive customer satisfaction by working closely with clients during the sales cycle
• Partner closely with Account Executives, Account Managers, and Customer Success Engineers to increase salability of Procore’s service offerings.
• Collaborate with Services Delivery partners to co-scope professional services engagements, ensuring alignment on customer needs, solution design, and successful delivery outcomes
• Solutions Design – Propose Professional Services solutions that transform the business and organizational culture of prospective customers, highlighting features and benefits
• Assist Sales on new business opportunities by building proposals for RFPs, supporting sales meetings, designing and scoping services solutions for clients and prospects
• Play a leading role in the development of the services team as we scale, including process, people, and technology
• Formally elevate and increase the importance of Project Management skills and approaches across our markets
• Lead cross-functional initiatives, e.g., with Product, Engineering, Marketing, Customer Success and Sales departments
• Build strong relationships with key members within partner organizations
• Continually search for ways to improve services offerings and the methods by which customers are supported by Procore through our services

Preferred Qualifications

• Experience in presales and/or Professional Services is preferred
• MA/MS/MBA degree is a plus
• Technical writing experience is preferred