Publisher Technical Product Expert
| Company | |
|---|---|
| Location | New York, NY, USA, Sunnyvale, CA, USA |
| Salary | $123000 – $176000 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level |
Requirements
- Bachelor’s degree in Computer Science or a related technical field, or equivalent practical experience.
- 3 years of technical experience in internet technologies such as XML, CSS, HTML, HTML5, JavaScript, Video Streaming, or Web Servers.
- 3 years of experience in technical troubleshooting or technical support, and account management, sales (product direct or offline), or project management.
- Ability to work flexible non-standard working hours and after-hours on-call rotation is required.
Responsibilities
- Own end-to-end product bug escalation, triage, and prioritization.
- Manage communications for mission critical product issues impacting regional services and sales teams.
- Provide excellent technical support, and build successful long-term relationships with our internal platform display and business generation teams.
- Troubleshoot, escalate, and drive product issues to resolution. Communicate effectively with Engineering and other technical groups to enhance products and prevent customer issues.
- Identify trends and communicate actionable insights to product stakeholders and sales through a thorough understanding of our success metrics.
Preferred Qualifications
- Experience with Google Ad Manager or monetization products.
- Ability successfully manage crisis issues and communications.
- Proven ability to lead cross-functional initiatives, and successfully collaborate with colleagues in a variety of roles.
- Strong communication skills, and ability to articulate complex technical problems to both technical and non-technical audiences.
- Outstanding analytical, troubleshooting, and problem solving skills.