QA Manager

QA Manager

Requirements

• Bachelor’s degree from a college or university required in Computer Science, Information Systems or related field or equivalent combination of education and experience
• Minimum 7-9 years of experience in similar position in IT
• Supervisory experience preferred
• Certificated Software Test Engineer (CSTE) or International Software Testing Qualification Board (ISTQB) preferred
• CP-SAT Selenium Automation Testing certification preferred
• Foundation level API certification preferred

Responsibilities

• Defines, develops, and implements Quality Engineering activities to support business strategy
• Performs requirement and design analysis; identifying key features and associated priority to determine the best test approach
• Manages all quality aspects of the design control process: quality planning, verification and validation planning and execution, risk management and regulatory and compliance support
• Provides support for all activities by participating in initial process design, development, and implementation phases
• Interfaces with internal partners to resolve technical issues and initiates process improvements
• Takes initiative to identify and solve technical and procedural deficiencies to improve productivity
• Identifies alternatives and trade-offs to provide detailed information to be used in planning processes
• Uses data trends to work with the business to facilitate process improvements
• Creates and implements efficient and productive processes that improve testing procedures across QAE team members
• Collaborates and engages with various QAE team members within the company to ensure successful releases
• Provides Quality Assurance oversight
• Provides QAE review and approval of tests generated by the team
• Provides expertise in critical areas of quality to business and IT, and influences project test solutions
• Represents the Quality department on cross-functional teams across the IT organization
• Implements and helps manage software build, release, and configuration management process working with other teams
• Creates and implements test frameworks demonstrating usability, maintainability, and scalability
• Provides oversight for agile development practices, continuous integration, and continuous deployment
• Creates test labs for mobile and application specific testing
• Plays an advisory role on best practices around data integration
• Develops and maintains automated test harnesses and libraries
• Serves as a Subject Matter Expert for IT and business initiatives that directly have an impact focusing on software quality, workflow, client experience, and enhancement efficiency
• Develops and leads a team of Quality Assurance Engineers
• Provides second level response for Quality and Compliance issues and to answer questions and solve complex problems
• Provides daily direction to team
• Communicates Mission, Values, and other organization operating principles to direct reports
• Establishes and maintains the overall work cadence and, in partnership with Department leadership, ensures performance and outcomes strive for excellence in delivery and customer experience
• Ensures that the entire team is engaged and that leadership practices encourage development, recognition, and retention
• Establishes and adheres to hiring criteria, on-boarding, and training requirements for incoming staff
• Oversees the performance management and development process for the team and performs performance management duties, development planning and coaching for direct reports
• Manages technology and other resources, workload, and customer requests for Department services
• Ensures adherence to all Company policies and procedures and Compliance responsibilities
• Ensures data quality, adherence to IT security guidelines, profitability and other risk-related metrics for self and members of the team

Preferred Qualifications

• Knowledge of Insurance Industry best practices and business workflows plus
• Industry standard certification in Quality Assurance is strongly desired
• Experience working with Selenium a plus
• Good working knowledge of testing SOAP and RESTful API