Quality Analyst
| Company | Gusto |
|---|---|
| Location | Las Vegas, NV, USA, San Francisco, CA, USA, Los Angeles, CA, USA, Denver, CO, USA |
| Salary | $133000 – $199000 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level, Senior |
Requirements
- At least 4 years of experience working in quality assurance
- Strong understanding of QA processes, methodologies, and best practices in a customer-centric environment
- Passionate about leveraging technology, especially AI and data analytics
- Strong analytical skills
- Ability to translate complex data into actionable insights
- Thrives in a team-oriented environment
- Effective communication skills
- Driven by a passion for making incremental improvements
- Strong attention to detail
- Customer-focused
- Comfortable working with data, reporting tools, and analytics platforms
Responsibilities
- Analyze customer support interactions, feedback and data to identify areas for improvement in service delivery
- Assist in the development and refinement of current and/or future quality rubrics
- Leverage AI and advanced technologies to drive quality improvements and optimize the customer experience
- Work closely with the Quality team, leadership, and other cross-functional teams to drive quality initiatives
- Use data and analytics to inform and support strategic decision-making
- Create detailed reports on QA findings, trends, and performance metrics
- Educate cross-functional partners on QA systems and processes
Preferred Qualifications
- Experience with AI-driven tools is a plus