Quality and Continuous Improvement Program Manager
| Company | |
|---|---|
| Location | Los Angeles, CA, USA, San Bruno, CA, USA |
| Salary | $132000 – $194000 |
| Type | Full-Time |
| Degrees | Bachelor’s, MBA |
| Experience Level | Senior, Expert or higher |
Requirements
- Bachelor’s degree in Business, Logistics, Operations, Engineering, a related field, or equivalent practical experience.
- 7 years of experience in a customer or client-facing role supporting supply chain operations.
- 6 years of experience working in managing third-party logistics relationships.
- 5 years of experience in project management, program management, analytics or process quality.
- 4 years of experience in process improvement, communication, quality control, quality assurance or stakeholder management.
Responsibilities
- Support global quality programs, drive consistency, and improvement across workflows/processes.
- Improve Key Performance Indicators (KPIs) by evolving the Quality Assurance system to identify, measure, and improve opportunities in processes, tools, and training.
- Build relationships with executive members of cross-functional organizations to represent what agent skills drive performance.
- Work alongside YouTube’s Product, Enforcement, and Partner teams to prepare for product launches and keep pace with product and policy changes.
Preferred Qualifications
- Master’s degree in Business Administration.
- 5 years of experience in analyzing data and generating business insights.
- Experience in program management, aligning programs to business strategies, delivering results, communicating with stakeholders, governing program activities, and supporting integral program processes.
- Experience with dashboard tools such as SQL, Datastudio, or Tableau.