Quality Assurance Manager

Quality Assurance Manager

Requirements

• Bachelor’s degree in a technical discipline and 5 years of directly related experience and/or training; or equivalent combination of education and experience.
• Demonstrated knowledge of AS9100D requirements and experience with surveillance audits/recertification.
• Demonstrated knowledge of IPC-A-610, Class 3 requirements and experience determining acceptable, process indicator, and defect conditions.
• Minimum of 2 years’ supervisory/management experience.

Responsibilities

• Acts as a Quality Management representative for the site QMS under AS9100D certification.
• Consistent, effective execution and follow through on internal quality system audits and appropriate preparation, communication, and coordination on external audits, whether customer or 3rd party.
• Serves as the primary quality assurance resource for problem identification, resolution, loss reporting and continuous improvement.
• Instructs quality assurance personnel on quality control and analytical procedures.
• Timely, thorough review and action on reported non-conformances, whether from customers, the factory, or suppliers.
• Performs root-cause analysis and other problem-solving activities regarding nonconformance of products and processes to identify effective corrective actions and process improvements.
• Ensures calibration is consistently maintained as required, and properly contains situations where equipment used for acceptance are found to be out of calibration.
• Communicates quality issues, trends and losses to all relevant organizational departments.
• Reviews and plans how to meet customer requirements, whether related to new orders for new product, new orders for existing product or changes to existing orders.
• Oversees that inspection activities are performed in a timely, thorough manner: Inspection of materials and documentation received from suppliers, working with appropriate internal contacts to resolve discrepancies (receiving inspection). Inspection of materials and documentation from the manufacturing floor (in-process & final inspection). Provides accurate and complete documentation to customers in a timely manner (cert packages, FAIs, packing slips). Generates accurate and complete non-conformance documentation and supports in the timely dispositioning/processing of non-conforming material.
• Establishes operational objectives and directs subordinates to achieve assignments by providing leadership, assigning tasks, and checking work at appropriate intervals to determine status of assigned projects and ensure goals are met within organization goals of budget, time requirements and high level of quality.
• Identifies obstacles to achieving business goals and provides solutions or seeks out appropriate assistance.
• Ensures the working environment is clean, organized and safe for employees at all times.
• Understands and ensures staff complies with all safety and environmental policies and practices.
• Works to avoid erroneous decisions or failure to achieve results that may cause scrap, rework, use of excessive overtime, and/or delays in schedules.
• Interacts with subordinate supervisors, outside customers, suppliers and functional peer groups at various management levels. Interaction normally requires the ability to inspire and gain cooperation of others.
• Daily availability to include evenings and weekends when necessary to reach goals and deadlines.

Preferred Qualifications

• Working knowledge of Lean Manufacturing/6 Sigma/Kaizen/5 Why/8D/Fishbone
• Knowledge of specific software (Excel – pivot tables/charts, XA/ERP)
• Communication abilities – presenting, reporting and public speaking
• Organized and skilled at time management