Quality Assurance Manager

Quality Assurance Manager

Requirements

• A Bachelor’s Degree is required
• Minimum of 5 years of experience in food manufacturing operations is required
• Minimum of 2 years of QA/QC management experience is required
• Experience with GFSI, USDA, FDA, SQF, or BRC audits
• Excellent organizational skills, attention to detail, and capacity to multitask efficiently
• Excellent communication skills (both oral and written) and effective listening skills

Responsibilities

• Act as a leader in the organization, actively champion and role model our site vision which focuses on the safety and well-being of our employees, our products and our equipment
• Develop and lead programs that ensure compliance to all company quality and food safety policies, and all Federal, State, and local regulatory requirements; ability to teach and translate these requirements into daily operation
• Ensure compliance to company quality procedures, ingredient specifications, process control specifications and finished product specifications
• Be responsible for people management and leadership development to include coaching, developing and empowering leadership team members and technicians to enhance peak performance
• Lead the Quality Team for the plant through data driven direction setting, prioritization, building capability, maintaining a Quality master plan and 90-day plans
• Build skills and capabilities in Quality subject owners
• Ensure effectiveness of site QA training program (new hire and ongoing QA training)
• Drive continual quality improvement as measured by Quality key performance indicators including internal and external audits, and company quality metrics, and site lead and lag measures
• Provide consistent and standardized technical support to the manufacturing facility in relation to quality and food safety requirements
• Perform quality audits at supplier facilities in the U.S., Canada and internationally, including working with each facility to implement corrective actions
• Participate in JMS initiatives and projects for supply chain changes and new product introductions
• Coach Quality Assurance team members and oversee the Food Safety and Food Defense programs for the plant; responsible for the site Food Safety Plan; lead the GFSI Audit program
• Communicate JMS quality, food safety and food defense guidelines and present training as applicable to all employees
• Manage Quality Non-Conformance Events with the goal of investigating root cause and implementing corrective actions to prevent incident reoccurrence
• Coordinate holds, product disposition, product withdrawals and recalls
• Monitor quality of manufactured products using computer complaint data, including complaint investigation, root cause analysis, complaint response and corrective action
• Perform annual performance appraisals for all direct reports and develop key personnel through coaching, training and organizational development
• Manage Quality Assurance Budget
• Oversee documentation management and change management for all Quality and Environmental programs
• Manage the department using principle-based decision making and the Basic Beliefs as a foundation to preserve the Smucker culture
• Build relationships internal and external to the site for personal development
• Represent our organization in a professional, positive manner with our contract manufacturing partners and regulatory agencies

Preferred Qualifications

• Working knowledge of FDA regulations, including GMPs and FSMA is desired
• Risk based decision making and data driven priority setting
• Proactive issue resolution, loss analysis and problem solving
• Ability to work collaboratively across departmental boundaries
• Ability to understand complex process operations as it relates to quality, food safety environmental and troubleshooting