Quality Assurance Manager – Child Services
| Company | ICF |
|---|---|
| Location | Washington, DC, USA, North Bethesda, MD, USA, Reston, VA, USA |
| Salary | $97699 – $166088 |
| Type | Full-Time |
| Degrees | Bachelor’s, Master’s |
| Experience Level | Senior, Expert or higher |
Requirements
- M.S. or B.S. Required
- For M.S. a minimum of 4 years’ relevant experience
- For B.S. a minimum of 8 years’ relevant experience
- 5+ years in business development either from a procurement or bidding perspective
- Ability to travel up to 10% of the time
- Eligible to complete the HHS background verification process at the Public Trust clearance level
Responsibilities
- Develop and implement the Program Quality Review Plan, detect and report issues early, recommend corrective actions, and submit a monthly Quality Review Summary Report with findings and track corrective actions
- Maintain a SharePoint Management Plan for the DFS SharePoint library, including a monthly audit and review
- Provide administrative support to DFS by scheduling and preparing meetings, maintaining calendars, organizing files, and assisting federal staff with travel planning
- Provide administrative support to OCSE by scheduling and preparing meetings, maintaining calendars, assisting with leadership meeting tasks, preparing briefing material, and updating records and files
- Assist federal staff with outreach, developing partnerships, supporting managers in improving OCSE program operations, providing process improvement recommendations, and developing guidance for Regional Office managers
Preferred Qualifications
- Master’s degree
- 3+ years’ experience of applied knowledge of Office of Child Support Enforcement regulations and program implementation
- Proficient in use of Smartsheet, Power BI, or similar applications.
- Experience in programming and technology implementation