Quality Engineer

Quality Engineer

Requirements

• Bachelor’s degree Engineering-related field or similar.
• Must have 2-3 years of Quality experience in an ISO 9001 or ISO 16949 environment.
• Excellent Interpersonal and communication skills.
• Excellent time-management, communication, technical writing and presentation skills.
• Strong process development, facilitation, and organizational skills.
• Thorough knowledge of Quality methods and systems mentioned above.
• Demonstrated analytical and problem-solving skills.
• Excellent understanding of Quality Tools and Microsoft Office applications.
• Ability to accommodate for multiple time zones and supporting global teams.

Responsibilities

• Lead, coordinate, and perform activities associated with Asurion’s Quality program.
• Develop internal Quality policies and procedures as required.
• Perform capability and Quality assessments.
• Oversee disposition of Process Change requests.
• Create, review, and approve Process Flows, PFMEAs, and Control Plans.
• Participate in ISO and Six Sigma initiatives.
• Work with TLC Operations on conducting root cause analyses and issuing corrective actions.
• Lead or participate in Quality Planning processes.
• Participate in and lead Quality improvement activities to provide technical assistance.
• Manage Quality issues to improve Asurion products and services.
• Review and approve TLC deviation requests.
• Establish the appropriate Quality plans for a given commodity or internal processes.
• Track, gather, summarize, and report on Quality information.
• Maintain Quality and Operations performance levels.
• Attend and participate in Quality and Operations meetings to represent the Quality team.
• Perform root cause analysis of quality issues and provide recommendations for solutions.
• Assist in the deployment of Quality tools and systems to other functions.
• Assist in developing work instructions, job aids, and/or other training materials.
• Create and submit deviations for process changes as required.
• Manage all non-conforming materials and issue purge letters as needed.
• Prepare and maintain files, summaries, and reports related to Quality projects.
• Develop standardized process for internal issue escalation.
• Develop higher level knowledge in Asurion systems (SharePoint, DAX, PowerBI).
• Develop higher level knowledge in Microsoft Office applications (Word, Excel, PowerPoint).
• Collaborate across departmental boundaries as required.
• Assume responsibility for technical accuracy and completeness of all Quality documents.
• Conduct internal audits to correctly document and resolve non-conformances.

Preferred Qualifications

• Preferred ASQ (American Society for Quality) certification (CQE, CQA, CMQOE, etc).
• Preferred experience in various types of distribution and logistics centers.
• Preferred experience in the wireless industry or contract electronics manufacturing.