Records Management Specialist II

Records Management Specialist II

Requirements

• College degree preferred, but not required
• Prior customer service experience required
• Experience in records or data management required
• Proficiency in Microsoft Windows 10 or Windows 11
• Demonstrated experience with training delivery and module development
• Familiarity with electronic records concepts and systems
• Strong written and oral communication skills
• Ability to work effectively in a collaborative team environment

Responsibilities

• Support the planning and development of the regional records management program.
• Analyze records management problems and propose strategies for improvement.
• Provide responses to records-related inquiries using automated systems and databases.
• Assist with the development of standard operating procedures and training modules.
• Records center operations and the Versatile tracking system
• Electronic records management
• EPA regional records and file plans
• Confidential Business Information (CBI) handling
• Serve as a liaison to records management customers in a service bureau environment.
• Maintain and update records center documentation.
• Demonstrate a solid understanding of basic records concepts, file organization, and procedural compliance.
• Administer and manage records-related databases.
• Utilize Microsoft Outlook and Microsoft Teams proficiently in daily tasks.

Preferred Qualifications

• Detail-oriented with strong documentation capabilities
• Ability to deliver technical content clearly in a training setting
• Comfortable interacting with personnel at all levels of the organization
• Adept at navigating automated information systems and databases