Recovery Specialist

Recovery Specialist

Requirements

• Strong negotiation skills
• Solid understanding of compliance standards
• Ability to work in a fast-paced, high-volume environment

Responsibilities

• Manage a portfolio of accounts 60-90 days past due, with a focus on high-risk, high-balance loans and repossessions
• Make outbound and receive inbound calls to resolve past-due balances and avoid potential charge-offs
• Negotiate payment arrangements and settlements in accordance with company policies and procedures
• Coordinate with repossession agents to ensure timely and compliant recovery of collateral
• Document all activity related to repossession, skip tracing, and customer communication
• Ensure all state and federal guidelines are followed regarding repossession and borrower communication
• Perform skip tracing to locate customers and vehicles using various tools and databases
• Identify and escalate potential fraud or misrepresentation concerns
• Maintain professional and empathetic communication with customers in sensitive or escalated situations
• Provide education on account status, potential consequences, and available options
• Maintain accurate, detailed, and timely documentation of all account activity in servicing systems
• Ensure compliance with FDCPA, CFPB, UDAAP, and other regulatory requirements

Preferred Qualifications

No preferred qualifications provided.