Recovery Specialist – Auto Collections

Recovery Specialist – Auto Collections

Requirements

• A flexible mindset – as a start-up, we are growing quickly and you may need to adapt to changing policies and procedures while maintaining high-quality work output.
• Excellent time management and work prioritization skills while managing multiple projects.
• Capable of completing assigned tasks with careful attention to detail.
• Ability to thrive in a dynamic, fast-paced and changing environment with ease and with minimal supervision.
• Excellent verbal and written communication skills with the ability to work effectively with a wide range of people.
• Proven track record of meeting and exceeding production and quality expectations.
• 2+ years of experience in skip tracing within an auto finance environment.
• Familiar with repossession and skip tracing laws.

Responsibilities

• Confers with customers by telephone in an attempt to collect current and past due payments, determines the reason for delinquency, and updates customer information.
• Confirms account holder by following safeguards procedures on every call.
• Adheres to collection standards of conduct policy on all accounts including third parties.
• Adheres to all federal and state collections laws.
• Utilizes collection skip tools to locate accounts leading to resolution.
• Recommend accounts for repossession or legal action.
• Maintains delinquent rates at or below objectives.
• Meet daily and weekly production goals (Calls, repossessions, and dollars collected).
• Compliance with all company policies and procedures.
• All other duties assigned.

Preferred Qualifications

No preferred qualifications provided.