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Regional Clinical Service Manager
| Company | Medtronic |
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| Location | Dallas, TX, USA |
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| Salary | $112000 – $120000 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Mid Level, Senior |
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Requirements
- Bachelor’s Degree with 5 years of relevant experience or advanced degree with 3 years of relevant experience.
Responsibilities
- Lead all regional clinical support related activities and programs to efficiently optimize resources, deliver customer value and deliver exceptional clinical guidance
- Partners with sales team to drive key clinical support initiatives and provide assessments via periodic business reviews that highlight the value of Medtronic ablation clinical support to our customers
- Work with regional leadership to align resources based on business priorities and appropriate clinical support demands
- Lead and drive changes focused on strengthening of EP acumen, prioritization of understanding and implementation of expanded EP ablation solutions to the customer, and customer engagement
- Collaborate with sales team and additional key stakeholders to coordinate and execute strategies to achieve ablation solution expansion business objectives
- Provide ongoing feedback and coaching to direct reports; provides regular performance reviews and implements corrective actions where necessary.
- Leads regional Clinical Specialists to execute on key goals and objectives
- Assist employees with goal setting, performance reviews, and individual development planning (IDP’s).
- Responsible Clinical Specialist recruiting and hiring. Continually work to maintain a strong, diverse bench of Clinical Specialist talent for future hiring opportunities.
- Understands national, regional and territory sales objectives. Works in partnership with account managers and CAS Regional Manager to achieve/ exceed goals
- Serves as effective Medtronic CAS representative to physicians and support staff regarding Medtronic CAS products, service and support
- Promotes the safe and effective use of Medtronic CAS products and related procedures.
- Ensure efficient, effective use of inventory, expenses and assets
- Represents Medtronic CAS during ablations procedures to provide clinical guidance, technical assistance, and customer engagement
- Receives technical inquiries by customers and team. Researches and supports resolution for solutions to questions or problems
- Partner with education team and internal resources to facilitate and lead the training of new and tenured field personnel
- Educates and trains physicians, hospital personnel and office staff on CAS products and procedures. (e.g. one-on-one training sessions, in-service education programs, seminars and/or outside symposiums)
- Supports and provides training and resources for hospital staff to enable them to conduct training for their personnel.
Preferred Qualifications
- Experience within Electrophysiology (sales, clinical, etc.)
- Management experience (sales, clinical, training, etc.)
