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Regional Director – Enterprise Customer Success Management
| Company | Sourcegraph |
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| Location | New York, NY, USA |
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| Salary | $184000 – $184000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Senior, Expert or higher |
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Requirements
- 2+ years of enterprise customer success leadership experience, where you had retention / expansion targets
- Proven experience leading teams creating and implementing playbooks and strategies such as adoption and onboarding, champion building and nurture, customer health saves, and expansion programs
- As a leader are able to coach, influence, develop, motivate and empower employees to achieve their best; acts as a servant leader and collaborator with your team
- Direct experience leading a team that works with a technical product (dev tooling or adjacent) and buyer (developers up to VP of Eng)
- Willingness to travel up to ~25% to meet with customers and other teammates
Responsibilities
- Lead a distributed team of Enterprise CSMs – serving as both a coach and career mentor
- Partnering with your peers help build out our post-sales success motion at Sourcegraph, including building the Enterprise customer journey focused on how we deliver value to customers by understanding customer outcomes, business challenges, and key KPIs
- Create programs that drive product adoption, education, and usage in order to deliver meaningful business outcomes
- Formulate strategies for your team to grow revenue within existing customers by demonstrating value and generating positive results from success plans
- Represent the voice of the customer by identifying themes, trends, and needs across our customers and advocating for change internally with Engineering and Product
Preferred Qualifications
No preferred qualifications provided.
