Regional Director – Green Group
| Company | Turf Masters Brands |
|---|---|
| Location | Raleigh, NC, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Expert or higher |
Requirements
- Bachelor’s degree in business management, horticulture, or a related field or equivalent experience is required.
- Obtaining and maintaining applicator license(s) by applicable state(s) is required.
- Minimum of 10 years of experience in the lawn care, landscaping, or chemical services industry, with at least 7 years in a leadership or management role.
- Strong experience in budget management, strategic planning, and team leadership.
- Strong leadership, communication, and interpersonal skills.
- Proven ability to develop and execute business strategies that drive growth and profitability.
- Strong financial acumen with experience managing budgets and ensuring cost control.
- Exceptional problem-solving, decision-making, and organizational skills.
- Excellent customer service and client relationship management abilities.
- Proficiency in Microsoft Office Suite, CRM systems, and business management software.
Responsibilities
- Oversee the operations of multiple branches within the assigned region, ensuring alignment with company goals, regional objectives, and overall business strategy.
- Develop and execute strategies to drive growth, improve service quality, and enhance customer satisfaction.
- Monitor and manage the day-to-day operations of branches, ensuring that services are delivered efficiently, on time, and to the highest quality standards.
- Develop and manage the region’s budget, including revenue forecasts, expense management, and cost control initiatives.
- Monitor P&L for each branch and the overall region, identifying opportunities to improve profitability and reduce operational costs.
- Lead, mentor, and develop branch managers and other key team members across the region.
- Provide ongoing coaching and professional development opportunities to ensure a high level of performance and employee engagement.
- Ensure that customer needs are met, and that service delivery meets or exceeds expectations.
- Address escalated customer concerns, resolve issues promptly, and ensure that feedback is used to improve service quality.
- Track key performance indicators (KPIs) related to service quality, customer satisfaction, financial performance, and employee productivity.
- Provide regular reports to senior leadership and identify areas for improvement or growth.
- Ensure all branches within the region are compliant with safety regulations, environmental standards, and industry best practices.
- Lead continuous improvement initiatives to streamline operations, improve efficiency, and reduce costs across all branches in the region.
- Work closely with corporate teams, including HR, marketing, customer service, and safety departments, to ensure alignment on regional objectives and initiatives.
- Identify potential risks in the region, including operational, financial, or compliance-related risks, and develop strategies to mitigate them.
- Ensure that branches are adequately staffed with the right talent, including recruiting, training, and retaining employees.
- Oversee resource allocation, ensuring that branches have the tools, equipment, and support necessary for success.
- Stay informed of market trends, competitor activities, and industry changes within the region.
Preferred Qualifications
- Relevant certifications or advanced education in business, leadership, or industry-specific fields is a plus.