Registered Nurse Specialty HOPD Phone Triage

Registered Nurse Specialty HOPD Phone Triage

Requirements

• Associate’s Degree – Required
• Registered Nurse (RN)- Required
• Basic Life Support Program (BLS) – American Heart Association

Responsibilities

• Triage incoming phone calls and electronic communication; respond or escalate per protocols.
• Gather requirements from internal and external customers and provide information via phone, electronic messaging and in person.
• Work with physicians, nurses, and patients to resolve questions concerning medications, health education, and medical advice within skill level and scope of practice.
• Conduct outbound calls or emails to communicate test results and/or directions from the provider.
• Initiate and follow through on prior authorizations, referrals, and medication refills.
• Document results and other patient-related information in the electronic health record.
• Support office staff with patient care, when coverage is needed, including rooming patients, taking vitals, obtaining a comprehensive medical history, administering vaccines, injections and medications, phlebotomy, point of care testing and medication reconciliation.
• Assist the patient by acquiring the appropriate appointment, as needed.
• Record and maintain complete and accurate records of patient and physician communications regarding medical care according to standard medical record documentation requirements.
• Retrieve messages from phone mail in a timely manner and respond to patient needs according to medical priority.
• Submit electronically/fax new prescriptions and refill prescriptions according to Physician orders.
• Serve as a resource to clinic staff regarding medical information, patient assessment, and nursing management of illness.
• Perform document scanning, as needed.
• Acquire pre-certs/prior authorizations for patient needs.

Preferred Qualifications

• Bachelor’s Degree – Preferred
• 2 years Nursing/Patient Care Preferred