Registry Agent – Cms
| Company | Autotrader.ca |
|---|---|
| Location | Toronto, ON, Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Post-secondary education
- Strong attention to detail with an accurate typing of 40wpm
- Strong verbal and written communication skills
- Ability to multi-task, problem solve, research and follow instructions
- Demonstrated ability to exercise appropriate analytical and judgment skills required in dealing with moderately complex procedures
- Ability to perform under pressure; operational changes, high volume and tight deadlines
- Knowledge of Provincial Real Property search
- Knowledge of Provincial Corporate and Bank Act Services
- Knowledge of relevant Provincial websites
- Overall experience with MS Office and ability to navigate through website content and various applications
Responsibilities
- Using internal/external applications, monitor queues, and process transactions within service level agreements and benchmarked processing turnaround times
- Ensure queues are processed in priority sequence and that all processes and procedures are followed
- Accurately process billing of client requests, adhere to client fee schedules and Government disbursements
- Perform daily tasks and duties adhering to processing standards while maintaining accuracy
- Adhere to practices and company compliance
- Answer calls promptly and respond to clients in a professional manner
- Participate in continuous improvement with focus on service excellence
- Provide assistance to co-workers and clients as required, escalating issues, identifying efficiencies
Preferred Qualifications
- Customer Service experience an asset
- Experience working in a fast-paced, performance-based environment as asset