Skip to content
Relationship Manager – Commercial
| Company | Intercom |
|---|
| Location | San Francisco, CA, USA |
|---|
| Salary | $151700 – $176300 |
|---|
| Type | Full-Time |
|---|
| Degrees | |
|---|
| Experience Level | Mid Level, Senior |
|---|
Requirements
- 2+ years managing a large book of business; 100 accounts (retention, renewals, & account growth)
- 1+ years selling SaaS products
- Experience managing procurement processes
- Strong sales instincts and track record hitting and exceeding quota
- Exceptional written and verbal communicator
- Comfortable and energized operating and problem-solving in a fast-moving organization.
- Exhibits a growth mindset, intellectual curiosity, and ambition
- Ability to build and maintain deep client relationships across levels in complex organizations
- Demonstrable history of leadership, with both immediate and cross-functional teammates
Responsibilities
- Build relationships with Intercom’s small business customers ensuring revenue growth and customer retention
- Work with current customers to understand their business pains, and provide solutions based on our platform to alleviate them
- Develop strategic territory plans outlining opportunities for upsell, cross-sell, expansion to new business units, and achieve business goals
- Develop advanced knowledge of your customers’ businesses and goals while accurately forecasting sales pipeline
- Collaborate with Marketing, Product, and Customer Success by providing customer feedback to drive product innovation
- Track and report all key metrics related to customer growth, retention and Intercom product usage growth
- Engage in team development and mentoring
Preferred Qualifications
No preferred qualifications provided.
