Relocation Specialist
| Company | General Services Corporation |
|---|---|
| Location | Richmond, VA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- High School diploma or equivalent
- College background preferred with classes or special courses related to data entry and marketing
- Must have a sales background of at least 2 years
- Experience working in a remote environment preferred
- Property management experience preferred
- Sales-oriented
- Good public relations
- Professional, courteous telephone etiquette
- Strong oral and written communication
- Following up to closure
- Ability to work well in a fast-paced, constantly changing environment
- Working calmly under pressure
- Ability to retain important information
- Exercising good judgment
- Proficient computer skills preferably in Microsoft Office
- General office skills
- Problem-Solving
Responsibilities
- Communicate with prospective resident leads that are generated through various ILS, via phone, text, & email
- Provide rental information about all GSC communities to each prospect based on their criteria, with the focus of scheduling appointments
- Administrative duties as required
- Conduct all communications with our customers, prospects, applicants, residents, or coworkers in a manner consistent with the Company’s Customer Service Program and philosophy
- Adhere to all company policies and procedures
- Answer incoming calls (multi-line system)
- Respond to emails received from various leads according to established procedure
- Coordinate appointments with prospects by the available appointment times in the Knock system
- Create guest cards in Knock by entering prospect data per applicable community
- Return missed calls in Callmax
- Provide Relocation Department Manager with accurate daily totals of calls, emails, and appointments scheduled, per property
- Reach or exceed Daily Conversion Rates (75%)
- Meet all requirements of the Relocation Department Shoppers Report
- Keeps the Relocation Department Manager aware of concerns or inconsistencies in regard to policy, leasing, and customer service at the Property level
- Weekend work required
Preferred Qualifications
- College background preferred with classes or special courses related to data entry and marketing
- Experience working in a remote environment preferred
- Property management experience preferred