Renewals Specialist
| Company | Fortra |
|---|---|
| Location | Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- Bachelor’s degree
- 5+ years of experience in renewals, account management, or customer success within the technology (preferably cybersecurity) industry
- Proven track record of achieving or exceeding renewal and retention targets
- Strong negotiation, communication, and interpersonal skills
- Ability to analyze data and make informed decisions to optimize outcomes
- Proficiency with CRM tools (e.g., Salesforce) and Microsoft Office Suite
- Familiarity with cybersecurity concepts, technologies, and market trends
- Experience working with enterprise customers in a global setting
Responsibilities
- Lead end-to-end renewal negotiations for high-value accounts, ensuring timely and successful contract execution.
- Analyze customer usage data and feedback to present tailored renewal proposals that address customer needs.
- Develop and execute account-specific renewal strategies to maximize retention rates and identify upsell opportunities.
- Partner with Sales, Customer Success, and Product teams to align renewal plans with broader business goals.
- Act as a trusted advisor to clients, demonstrating deep knowledge of [Company Name]’s solutions and their value.
- Conduct regular check-ins with customers to ensure satisfaction and uncover potential challenges.
- Monitor key metrics related to renewal performance, providing insights and recommendations to leadership.
- Maintain accurate and up-to-date records of renewals in the CRM system.
Preferred Qualifications
-
No preferred qualifications provided.