Research Patient Experience Specialist
| Company | Austin Retina Associates |
|---|---|
| Location | San Marcos, TX, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Proficiency in patient interaction skills, such as maintaining a welcoming demeanor while handling multiple tasks
- Understanding of basic administrative systems while gaining proficiency with scheduling, data entry, and communication software
- Master multiple computer systems including Google Workspace, Excel, and Teams
- Ability to develop and maintain strong relationships with physicians, coworkers and patients
- Demonstrated effectiveness showing courtesy, diligence, integrity, and teamwork in alignment with ARA core values-Serving with Compassion, Striving for Excellence, and Practicing Humility
- Excellent organizational and time management skills ensuring all tasks are completed in a timely manner satisfactory to the organization with ability to independently manage workflow
- Strong interpersonal skills including effective listening, clear communication, effective customer problem resolution with warm encouraging demeanor, able to relate well with others
- Experience in medical office front desk or administration
- Demonstrate a commitment to continual improvement in a feedback driven team
- High School Diploma or equivalent
Responsibilities
- Greet and check in research subjects and inform study team of subject arrival
- Responsible for the scheduling of appointments, check-out processes, and scheduling transportation for subjects as needed
- Input routine subject data and manage administrative tasks as needed for supervisors
- Assist with the workflow of the clinical studies daily schedule by ensuring the Physicians and study staff are available at the appropriate time slots for each subject visit
- Maintain regular communication with clinical and research teams to ensure smooth operations
- Other duties assigned on an as needed basis delegated by Supervisor
Preferred Qualifications
- Demonstrated warm demeanor when greeting and interacting with patients and staff. Smiles and readily approaches patients to welcome them
- Ability to develop and maintain effective relationships at work even in a high-paced, sometimes high-stress environment
- Bilingual in Spanish
- EMR & CTM experience a plus