Resident Experience Manager – The James
| Company | American Campus Communities |
|---|---|
| Location | Madison, WI, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level |
Requirements
- 2 years’ of leadership experience in student or multi-family housing, or similar industry
- Bachelor’s degree in business or relevant field preferred
- Skills in leasing and marketing, customer service, facility management, budgeting, supervision, business administration, public relations, residence life, and a combination of business and student development skills
- Strong communication and collaboration skills
- Demonstrated leadership skills
Responsibilities
- Supervise entire office team and all community assistants, providing leadership that translates to an exceptional resident experience – from prospective resident to lease renewal – by overseeing all leasing, marketing, and administrative operations for property.
- Recruit, hire, train, and develop direct reports to achieve leasing and marketing objectives and to create a positive, engaging workplace for team.
- Conduct performance evaluations of direct reports and performance discussions with team members.
- Collaborate with supervisor and Human Resources on compensation adjustments for direct reports.
- Deliver an exceptional resident experience by ensuring all leasing, marketing and administrative efforts at property are at company standard. Serve as lease executor if applicable.
- Direct team’s marketing efforts, ensuring successful events and programs; ensure website is being regularly audited for accuracy and visual standards.
- Manage the process to assist with collecting resident feedback and survey results, as well as creating action plans for improvement.
- Manage property’s administrative needs, including scheduling, payroll, deposits/invoices, package management, incident reports, posting requirements, and contracts.
- Partner closely with Service Manager to ensure property is consistently well-maintained and meets curb appeal standards.
- Work closely with Service Manager to own property financials, including purchasing and performance to budget.
- Ensure consistent and ongoing communication with University partners.
- Represent ACC as property leader at resident functions and marketing events.
- Exercise discretion in overseeing all resident communication, including events and notices. Responsible for rent collection and eviction processes in partnership with centralized services as needed.
- Effectively resolve resident conflicts and disputes.
- Maintain key control oversight, including key box access.
- Other duties as assigned by manager.
Preferred Qualifications
- Bachelor’s degree in business or relevant field preferred