Resident Experience Representative

Resident Experience Representative

Requirements

• High school diploma or equivalent experience
• Previous customer service or call center experience is a plus.
• Excellent communication and interpersonal skills.
• Ability to handle challenging situations with a positive attitude.
• Strong problem-solving and decision-making skills.
• Strong work ethic and motivated by accomplishment and success of the team and company
• Highest level of integrity and transparency

Responsibilities

• Communicate clearly, compassionately, and with empathy when speaking with residents and internal team members.
• Demonstrates curiosity and a willingness to go above and beyond to offer an exceptional resident experience
• Handle inbound and outbound calls related to maintenance and various resident request involving their account
• Provide assistance, information, and support to residents regarding their queries, concerns, or requests.
• Address and resolve resident issues, complaints, or inquiries effectively and in a timely manner.
• Uphold a professional and courteous demeanor at all times, fostering a positive relationship with residents.
• Resolve resident phone requests, ensuring satisfaction
• Log resident interactions and transactions, recording details of inquiries, complaints, and comments, via internal systems
• Answer a high volume of calls with the goal of resolving the residents needs
• Have a thorough understanding of the services offered to provide accurate information to residents.
• Coordinate with the internal departments to find solutions and resolve matters
• Promptly follow up with the customer to ensure they are satisfied with your answer
• Ability to learn multiple computer software systems and accurately input information into the database
• Ability to work cohesively with co-workers both within and outside of the department

Preferred Qualifications

No preferred qualifications provided.